Return & Refund Policy

At Veenlo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 calendar days of receiving your order.

1. Eligibility for Returns

We accept returns for both defective and non-defective products, including if you simply change your mind about your purchase.

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The product must be returned in its original condition.
The product should include all original parts, accessories, manuals, and packaging when reasonably possible.
Products must not have been damaged, altered, or misused after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible so we can assist you.

2. How to Request a Return

To request a return, contact us at:

Email: support@veenlo.shop
Phone: +1 307 488 0892

Please provide your order number and a brief description of the reason for the return. We will provide return instructions and, when applicable, a return shipping label.

Customers should not send products to the return address without first contacting us and receiving return instructions.

3. Return Shipping

Return shipping is free for eligible returns.

Veenlo will provide or arrange the return shipping label for approved returns. Customers will not be charged a restocking fee.

4. Refunds

Once we receive and inspect the returned product, we will process the refund to the original payment method used for the purchase.

Refunds are normally processed within 5 business days after the returned item has been received and inspected. Depending on the payment provider or financial institution, it may take additional time for the refund to appear in your account.

The refund will include the eligible amount paid for the returned product. Original shipping charges, if any, will be handled according to the applicable order and return circumstances.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or missing parts, please contact us promptly at support@veenlo.shop.

We will review the issue and, where applicable, provide a replacement, replacement parts, or a full refund at no additional cost to you.

6. No Restocking Fee

Veenlo does not charge restocking fees on eligible returns.

7. Final Sale Items

Veenlo currently has no final-sale items. All products are covered by the applicable 30-day return policy unless a specific product page clearly states otherwise.

8. Contact Us

Veenlo LLC
140 N Jefferson St
Sheridan, Wyoming 82801
United States