Shipping policy
At Veenlo, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our processing times, delivery estimates, and shipping procedures.
1. Order Processing
Orders are processed within 1–2 business days after the order is successfully placed and payment has been confirmed.
Orders are not normally processed on weekends or U.S. public holidays.
Once your order has been processed and shipped, you will receive shipping information when tracking is available.
2. Delivery Time
Our estimated delivery time is:
1–5 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
3. Shipping Coverage
We ship orders to eligible addresses within the United States.
At checkout, available shipping options and any applicable shipping charges will be displayed before you complete your purchase.
4. Shipping Costs
Shipping costs, if applicable, will be clearly displayed during checkout before payment is completed.
Any promotional free-shipping offer will be subject to the terms stated at the time of purchase.
5. Order Tracking
When tracking information is available, it will be provided to the customer by email or through the order information provided on our website.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
6. Delivery Delays
While we work to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other unforeseen circumstances
A delivery delay does not automatically qualify an order for cancellation or refund while the package remains in transit.
If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped, contact us as soon as possible at support@veenlo.shop if you need to correct your address.
Once an order has shipped, we may be unable to change the delivery address.
8. Lost, Damaged, or Incorrect Orders
If your package arrives damaged, you receive an incorrect product, or your order appears to be lost, please contact us at support@veenlo.shop.
We will review the situation and work with you and the shipping carrier to determine the appropriate resolution.
9. Contact Us
Veenlo LLC
140 N Jefferson St
Sheridan, Wyoming 82801
United States
Email: support@veenlo.shop
Phone: +1 307 488 0892